Business support services for all
Company profile
TOYA APPS is a company specializing in systems integration with innovative visions in business support services and information technology. Founded in Pristina, Kosovo, TOYA APPS’s primary focus is the implementation of systems and support, with the intention of increasing internal technology resources, capacities and performance within a company. We convert customer requirements into adequate technology implementation which results with internal automation of processes and, thus, saves time and unnecessary costs. Our mission is to lower your business operations, by enabling you to work less and generate more, while our vision is to be one of the
leading companies that offer technology services and products in the country and the region.
TOYA APPS’s associates are highly experienced in solution design, implementation and support for the Telecommunications and Insurance Industry in the following sectors:
– Business Support & Services,
– Customer Care,
– Residential and Business Sales,
– Product Development,
– Procurement & Logistics,
– Claim Management
We possess necessary skills, experience and certification of well-
known technology vendors, including:
– Application Engineering and Development – Microsoft
.NET/MSSQL, PHP/MySQL and Oracle,
– IP Telephony Systems (Asterisk & Cisco),
– Billing, Charging, ERP & Business Intelligence Systems.
– Networking Solutions – CISCO (LAN/SAN),
– Systems and Services – Microsoft and Linux,
– Virtualization Solutions – VMware vSphere and Microsoft Hyper virtual systems,
– Backup/Archiving Solutions – IBM, EMC and Symantec,
– Storage Systems (Fiber-Channel, iSCSI and FcoE) – IBM and EMC
Mission
Help SMEs to centralize their IT systems, have control on
their customer transactions, grow their business by
increasing their sales and enable them to offer high
quality customer support and services.
Vision
To become a distinguished software solution
provider in the region
Core Values
Integrity, Trustworthiness and Accountability
PRODUCTS AND SERVICES
We provide you
with the following services:
IT
Consulting
Integration and Implementation of Infrastructure Systems
Engineering and Development of custom Software Systems
24/7 Customer Technical Support
Product PIKACRM
Something about product
Better call handling and faster order processing, omni-channel sales: phone, e-commerce and Chatbot integration
Faster order delivery, automatic customer identification, last 5 orders, loyalty programs, happy hours
End-to-end order fulfillment tracking, detailed reporting for process improvement